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Please review the following basic terms that govern the use of and purchase of products from DuraECO. In these terms, "you" means customer or the individual using DuraECO services. By placing an order from DuraECO, you agree to follow and comply by the terms and conditions listed below, which are the exclusive terms governing the sales transaction between you and DuraECO. Any attempt to alter, supplement, modify or amend these terms and conditions will be considered a material alteration of this agreement and, therefore, are null and void. Note that these terms and conditions are subject to change at any time, without prior written notice. It is important to visit the Terms and Conditions section of DuraECO from time to time in order to keep track of the changes that have been made.
DuraEco utilizes both USPS and FedEx for delivery. We currently offer the following shipping methods:
► Green Saver
We pick the most economical shipping method, including SmartPost : Fed-Ex + USPS co-service
► USPS 1st Class Parcel Post
This is our standard shipping for small parcel. We use this shipping service for small items with package weight less than 13oz, value under US$50.00. Usually delivered within 2-9 days.
► USPS Priority Mail
We would recommend to use USPS Priority mail for parcel over 13oz in small sizes. Such as inkjet cartridges, ribbon cartridges, etc. Usually delivered within 3-5 days.
► FedEx Ground
Service in 48 continential US states. Normally will take up to 5-7 business days. Not available for the following addresses: PO boxes, APO/FPO, AK, HI, PR, VI.
► FedEx 2 Day Express
Service in 48 continential US states. Normally will take up to 3 business days. Not available for the following addresses: PO boxes, APO/FPO, AK, HI, PR, VI. When you have placed your order before 12:00 noon PST on a business day, you can expect your package to arrive three days (or the next business day following the weekend or holiday) after the day you paced your order.
► FedEx Overnight Express
Service in 48 continential US states. Normally will take up to 2 business days. Not available for the following addresses: PO boxes, APO/FPO, AK, HI, PR, VI. When you have placed your order before 12:00 noon PST on a business day, you can expect your package to arrive two days (or the next business day following the weekend or holiday) after the day you paced your order.
► In-Store Pickup
Please contact our customer service to confirm order availability before your departure.
DuraEco processes orders only during regular business hours:
Monday to Friday 08:00AM - 05:00PM PST, excluding holidays and weekends.
All cleared orders will be processed and shipped normally within the same or next business day. Due to uncontrollable variables, the delay of the availability of an item is sometimes inevitable. In cases when you have ordered a backordered item, we will contact you via phone or email for the estimated arrival time of the delayed shipment. When you have confirmed your decision to wait in regards of your shipment, your item will be shipped to you automatically once it becomes available.
Free shipping items may take up to 7-12 business days for delivery. Once a package has been dropped off to our carrier for delivery, we will not be able to alter any information and will not be held responsible for any errors or delays caused the shipping carrier. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable. To request re-route your package, please contact the shipping company customer service accordingly.
If a shipment is determined by shipping carriers as Undeliverable Packages and returned to our RMA Department, customers can request to have the product reshipped by paying a new shipping cost, otherwise refunds will be issued back accordingly. Note that there are 20%-25% restocking fees for any Unopened / Non-defective / No Longer Needed / Accidental Order returned. Original shipping and handling fees are non-refundable. The amount of the refunds will be issued for product cost only. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to DuraECO shall be that of the customers.
DuraECO offers Customer Satisfaction Guaranteed within the warranty period.
As a highly valued customer, your satisfaction is very important to us. Your order is guaranteed against defect within 180 days warranty period. All unopened products purchased at DuraECO can be returned within 15 days of your receipt. If requests are made outside of the timeframe, in most cases, we will not be able to authorize your return, process a replacement, or issue a refund. If you are not 100% satisfied with your purchase when your order is still within the warranty period and wish to resolve your issue, you may send us a return request to resolve your issue. Note that warranty will be voided for any modifications or unauthorized uses of the product. See below for our RMA procedures:
• Step 1: Return Authorization
You will need a Return Merchandise Authorization (RMA) number from DuraECO. Shipping the item back without RMA number may delay your refund process. To obtain RMA number, contact our Customer Service : email@example.com
by stating your Order Number and Reason of Returning. We will send the RMA number back to you in immediate manner.
• Step 2: Ship To Information
We will give you our RMA Department address for your return. If you return any item without receiving the shipping information from DuraECO, we may not be able to process your refund/replacement.
• Step 3: Boxing the Item
The item you are returning must be shipped back in its original box together with packing slip and shipping label. Please do not write the RA number on the box, doing so will disqualify you from receiving a credit. The RA number can only be written on the shipping label.
• Step 4: Shipping the Item
We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.
In general, it takes approximately 10 business days for the RMA Department to confirmed your returned item and for the refund amount to be reflected on your card statement. It is DuraECO policy to issue the refund to the same credit card with which the order was placed. If you have any other questions regarding our Satisfaction Policy, please indicate them on the Return Authorization request form, and we will get back to you as soon as possible.
Your privacy is important to us! We use the information customers provided to fulfill the orders, to contact customers if any questions, or to call or send email with special offers. All personal information submitted by our customers will never be given or sold to a third party. Any such information will not be used for any purposes, besides for order processing and referencing, without your consent.
We uses the industry-standard Secure Sockets Layer (SSL) technology to provide encryption to protect Customers' credit card number, billing, and shipping information. Any information that is given to DuraECO is considered private and will only be used by DuraECO.
Disclaimers of Warranties
DuraECO, its website, its operations, all the information contained within the website, and its products sold are provided as-is. DuraECO does not offer and expressly disclaims any kind of warranty, either expressed or implied, with respect to its website and the use of it, including but not limited to warranties of title or implied warranties of merchantability and fitness for a particular purpose.
DuraECO takes great effort in ensuring the accuracy of information and pricing of products on its website, providing customers a confident shopping experience. However, in the event that typographical errors cause a discrepancy in product description, compatibility, and pricing, DuraECO has the right to refuse or cancel any orders placed for the product listed with the incorrect information and/or price. DuraECO reserves the right to refuse or cancel any such order even if the order has been confirmed and the credit card charged. In the event that the credit card has already been charged for the product in question, and order cancelled under this provision, DuraECO will immediately inform the Customer and issue a credit or refund to the credit card account with the amount that was charged for the item.
DuraECO disclaims all warranties and is not responsible for its accuracy, content, picture, validity, and legality of any websites linked to or from DuraECO website. DuraECO is not responsible for any typographical errors or omissions in regards to pricing, specifications, applications, and photography in its website. Information contained in the website is subject to change at any time without notice. Information and warranties on brand name products is the sole responsibility of the manufacturer. Manufacturer information is also subject to change at any time without notice.
DuraECO is a registered trademark. This website www.duraeco.com is solely owned and operated by DuraECO. All materials found on this site such as logo, text, content, graphics, icons, images, site design, selection, assembly and arrangement are the sole property of DuraECO. All materials from this site may NOT be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form without DuraECO's written permission and consent.
All other products, logos, and brand names are trademarks or registered trademarks of their respective owners. Violation of copyright, trademarks, and other applicable laws could result in criminal or civil action.
Thank You for Shopping at DuraECO!